Internet Trouble Shooting — Cable Modem Problems
Reset your Modem:
If you have a blinking 'Online/Cable Light' or no 'Online/Cable Light', try resetting or disconnecting the power on the modem, wait momentarily then release the reset button or plug the power back in. Wait until you have a solid 'Online/Cable Light' then restart your computer.
Reboot your Computer:
Exit all programs and shutdown your computer, wait momentarily and then restart.
Check All Connections:
Make sure coaxial cable is connected snugly to the back of your modem and to the wall faceplate (don't overtighten). Check that the ethernet or USB cable is securely connected to both modem and back of computer, and finally check that the power cord is plugged into the modem and the wall outlet.
Check Your TV Reception:
If you have a snowy signal, there may be a problem in Clear Creek Telephone & TeleVision’s cable television network that is effecting your cable modem's ability to get online.
Be Available to Trouble Shoot:
If you need assistance from technical support via telephone, remember to always call from home, and to have a telephone nearby your computer as we may ask you to assist us with troubleshooting. Call for technical support at 503.631.4357.