Internet Trouble Shooting - Dial Up
Common Problems
Here are some of the most common errors you may encounter while connecting to or browsing the Internet via a dial up connections and suggestions for correcting the problem.
No Dial Tone
The No Dial Tone error message is received when the modem does not detect a dial tone on the line to which it is connected. Modems dial up to the Internet exactly the same way that you do when you make a phone call — if no dial tone is present, no connection can be made. To resolve this problem, check the following:
- Make sure that the phone cord from your computer is plugged securely into the phone jack. If this connection comes loose, the modem may have problems detecting a dial tone.
- If you have the phone line from the computer plugged into a surge protector or a splitter, try bypassing these devices by plugging the line directly into the phone jack. If plugging the phone directly into the jack resolves the situation, then you know the problem is with your surge protector or splitter.
- If you have voicemail on your line, make sure you have cleared all new messages. Sometimes the "beep-beep-beep" indicator or stutter dial tone that notifies you of new messages can interfere with your modem's efforts to make a connection.
- Plug a regular phone into the phone jack and confirm that the phone jack is working correctly.
- Try a different phone cord.
Modem Not Responding
The Modem Not Responding error may occur after you have installed a new modem or other new hardware on your computer. This error may also happen if you have recently reinstalled your operating system (for example, Windows), and the software that controls the modem was not installed correctly. To resolve this problem, check the following:
- If you have an external modem, check to make sure that the modem is turned on.
- Restart your computer and then start the modem again.
- Make sure there are no applications running on your computer that may be attempting to access the modem. For example, applications such as fax software often use the modem.
- Uninstall your modem, and then reinstall it.
Invalid Log In
The Invalid Log In message is received when the incorrect username and/or password for an account has been sent to the server. This error usually occurs because the username and/or password has been entered incorrectly. To resolve this problem, check the following:
- Make sure you do not have Caps Lock turned on. Web-ster Dial-up requires all lowercase letters. If Caps Lock has been turned on, press the Caps Lock key to turn it off. Then try logging in again.
- Restart your computer, and then try to log in to your account again.
- Verify that there is no static on your phone line. Static on the line can sometimes cause extra characters to be added to your username and password.
Dial-Up Error Codes
Below is a list of common errors you may encounter when using Dial-Up Internet service.
Error 629: The port was disconnected by the remote machine. This error refers to a problem with the computer that is dialing in. This error can be caused by: Bad Modem or Driver, Dial-Up Phone Number Is Incorrect, Authentication Failure (Incorrect Username/Password), Incorrect Dial-Up Networking Configuration
Error 630: The port was disconnected due to hardware failure. This error usually occurs when there is a physical problem with the modem itself. Double-check your Dial-Up settings before attempting advanced modem troubleshooting.
Error 645: Internal Authentication Error This error can occur if the Require encrypted password option is enabled on the Server Types tab in the Connections Properties, or if an incorrect username or password have been entered. To resolve this problem, make sure the Require encrypted password option is disabled, and then re-enter your username and password.
Error 678: There is no answer. This error typically occurs when the phone number entry is incorrect. To resolve this problem, make sure your Dial-Up connection is using the correct dial-up number for your area.
Error 691: Access denied because username and/or password is invalid. This error occurs when the username and/or password you have entered to connect to your account does not match the username and/or password Web-ster Internet has on its servers. Occasionally this error can be due to a server problem; however, it is usually resolved by re-typing the correct username and password. Your username and password are both CaSe SeNsItIvE. Check to make sure you do not have Caps Lock turned on. To get a reminder of your password, contact Web-ster Technical Support at 503.631.4357.