Email Trouble Shooting
To troubleshoot some common problems associated with e-mail, check the following:
Invalid Password
If you are receiving an Invalid password or Authentication Failed error message, you may need to verify or unlock your account password. To do so, please go to https://www.google.com/a/ccgmail.net/UnlockCaptcha and enter your username, password, and the characters EXACTLY as displayed, then click 'Unlock.'
If you are still unable to log into your email account, please contact Support at 503-631-2345 for immediate assistance.
Returned Undeliverable
- The Returned Mail: Undeliverable or User Unknown errors occur for a variety of reasons:
- The e-mail address is not valid. E-mail addresses are made up of the username and the POP server to which the e-mail will be sent (for example, username@popserver.com). The username must be a valid username on an existing POP server. Verify that the username and server are spelled correctly. The username and POP server should be separated by the @ symbol. Make sure that a period is in the POP server (for example, popserver.com).
- The e-mail and the attachment are too large. This error can occur when you are sending e-mail with attachments (pictures, sound files, or other documents) that are larger than the destination POP server will allow. The standard limit most e-mail servers will accept is 2 megabytes (2 MB). If the e-mail you send exceeds the limit allowed by the server to which you are sending it, then your mail will be rejected as undeliverable.
- The e-mail is infected with a virus. If your computer has a virus and your system is sending the virus attached to the e-mail, the receiving server may screen and reject it.
- The e-mail is blocked by the POP server because it is viewed as possible spam.
Suspicious E-mail
When you receive an e-mail from an unknown sender, it should be considered suspicious. The e-mail could contain a virus and should not be opened. If the e-mail appears to be from an unknown sender, you should delete the e-mail and remove it from your system.
Remember that when you delete an e-mail from your Inbox, it is moved to your Deleted Items folder. To remove the e-mail completely from your system, you must empty the Deleted Items folder: Right-click the Deleted Items folder and then select Empty 'Deleted Items' Folder.
Cannot Connect to Host
This is an example of an error received while checking e-mail. The reason for the error is that the host was input incorrectly. Check the host name and enter the information from your email host.
Viruses & Spyware
Viruses and Spyware are two of the largest problems facing Internet users today. Viruses and Spyware can cause performance problems on your computer, and can also contribute to the loss of important files and personal information.
To combat computer viruses, we recommend that you use a virus filtering program--such as Norton Antivirus, McAfee or AVG. We also recommend that you regularly update the software (on a weekly basis, if possible), in order to keep up with the latest viruses.
To help prevent the effects of spyware, you can install and run a number of free utilities that are found on the Internet.