Billing statements are prepared and sent to be received by customers on the first of each month. Bills are due when rendered unless otherwise specified on the bill and may be paid with a variety options. The information below provides information about payment options and billing policies.
You can view and pay your Clear Creek Communications statement online. To sign up for your online account, go to My Services, click on the New User Registration and follow the prompts. Once you register for an online account, you can enter the user name and password that you determine and view your account status including current and past statements. You will continue to receive a paper statement in the mail unless you elect not to.
Credit Card Payments
Clear Creek Communications accepts American Express, Discover, MasterCard and Visa cards for payment of your account. You have the option to:
Sign up to pay by credit card online (automatically). The payment will automatically be made by a bank draft on the 15th of each month (or the following business day).
Sign up to pay by credit card online (you authorize payment each month)
Stop by our Business Office to pay by credit
Call our Business Office and give us your credit card information over the phone
You can sign up for ACH payments online. To sign up for your online account, go to My Services, click on the New User Registration and follow the prompts. You can also call our Business Office to set up to pay your statement each month by automatic bank draft. All you need to do is give us your bank name and checking account number and we will take care of the rest. The payment will automatically be made by a bank draft on the 15th of each month (or the following business day). You will still receive a copy of your monthly statement. The draft payment will appear on your bank statement.
Mail Your Payment to us or stop by our Business Office.
Clear Creek Communications
18238 S Fischers Mill Road
Oregon City, OR 97045
A late charge of 1.5% per month is applied to all balances carried forward to the next monthly statement. Late charges still apply when special payment arrangements are made. A service charge of $30 will be charged to any customer who issues payment to the company which is drawn on an account that is closed or does not have sufficient funds to cover the payment. This includes checks, bank account withdrawals, and credit/debit cards.
Service is provided on a month-to-month basis. Charges for service start the day service is installed. Monthly recurring rates are billed in advance. Billing statements itemize all services purchased.
Establishment Of Credit
Credit is extended to customers who meet any of the following criteria: Customer has a satisfactory payment record with prior telephone or other utility service. Customer has a satisfactory guarantor to secure payment of the bill. Customer provides a cash deposit to secure payment of the bill.
If satisfactory credit cannot be established, a deposit will be required. Clear Creek Communications may require an increase of the deposit held if conditions warrant.
Application Of Business Rates
Business rates are applied to customers whose actual or obvious use of the service is for conducting a business or trade, or whose use of the service is obviously not confined to domestic use
Deposits may be paid through arrangements, which are reasonable for the circumstances, as determined by Clear Creek Communications. Deposits are held for a minimum of twelve months. If the customer has made timely payments without any notices or interruption of service for nonpayment, the deposit will be credited to the customer’s account at the end of one year. If timely payments are not made the deposit may be held for an additional twelve-month period. Simple interest will be paid on all deposits held and will be paid on a yearly basis at a rate determined by Clear Creek Communications.
When service is discontinued, deposits will be refunded after first being applied to any unpaid balance on the customer’s account and after all Clear Creek Communications equipment is returned.
Clear Creek Communications will respond to a written billing dispute within thirty (30) days.
Disconnection For Non-Payment
As a courtesy, at least five days before service is disconnected for nonpayment, a written notice of disconnection will be provided to the customer. The notice will be mailed by first class mail to the last known address of the customer. The date of mailing will be at least five days before disconnection occurs.
Service will not be disconnected for nonpayment on a Friday, weekend, legal holiday, or on any other day on which service cannot be restored the same or following day.
If service is disconnected for nonpayment, the full account balance plus a reconnect charge must be received before service will be reconnected. A deposit or additional deposit amount may be required on accounts disconnected for nonpayment.
Adjustment of Bills
When an under or over billing occurs, Clear Creek Communications will provide notice to the customer detailing the circumstances, period of time, and amount of adjustment. The over or undercharge will be computed back to the date of the error if the date can be fixed. In no event will the over or under billing be for more than six months usage.
Any balance due the customer will be refunded within 60 days after service is terminated or after any Clear Creek Communications provided equipment is returned.
Customer Proprietary Network Information (CPNI) Notice
Pursuant to FCC rules, Clear Creek Communications is obligated to adhere to safeguards to protect your Customer Proprietary Network Information (CPNI). Generally, CPNI includes information such as: (a) the telephone numbers you call; (b) the telephone numbers from which you receive calls; (c) the frequency, duration, timing and location of your phone calls, and (d) the telecommunications and information services purchased by you. Therefore we have implemented the following safeguards:
Call-in customers will be authenticated with a password before CPNI is provided.
Walk-in customers will be authenticated with a password or by presenting a valid photo ID matching the name on the account.
All customers will be offered the option of setting up back-up authentication questions for lost or forgotten passwords.
Customers will be immediately notified by mail of certain account changes, including changes made to passwords, back-up authentication questions, online accounts, or address of record.
If you do not establish a password or backup authentication questions, below are alternatives which can be used in order for us to disclose information about your account:
We may only discuss the call detail information that you can disclose to us, for example information printed on your billing statement.
We can send the call detail information you request to the address of record, which is the address associated with your account for at least 30 days.
We can call you back at the telephone number of record.
We can disclose call detail to you at our business office with a valid photo ID matching the name listed on the accounts. Please note that we are only authorized to disclose call detail CPNI to the individual(s) on the account.
Protecting our customers’ CPNI is a priority and we assure you we will take all the necessary precautions to do so.