Clear Creek Company News

Clear Creek System Upgrade Tonight at 12:01 a.m.  10-19-2020

Beginning at 12:01 a.m. this evening, our technical staff will be performing a migration from an old legacy terminal to a new replacement terminal. This will mean that at 12:01 a.m., all internet service will be offline. As they work to migrate service groups from the legacy equipment to new equipment, members will begin to come online (roughly 100-150 internet subscribers at a time), until all services are restored. The outage will not go beyond 6:00 a.m. Tuesday morning.

Updates will be provided as we move through the project throughout the evening.

Thank you for your patience as we work through this upgrade.

For the most up-to-date information, please visit our Facebook page:

Clear Creek Service Update  9-14-2020

SERVICE UPDATE: Our crews moved out first thing this morning.  We will be working on Priscilla this morning and then head to Palmer. Time permitting, we will move on to Springwater, but there is chance that won't be completed until tomorrow.

We know this past week has been very trying for the Redland community and we are hopeful that things will only improve from here. Thank you and take care!

For the most up-to-date information, please visit our Facebook page:

Clear Creek Service Update  9-13-2020

UPDATE (9:00 a.m.):  A lot of progress was made yesterday in the larger affected areas. Today, we will be focusing on smaller areas; e.g. Palmer and Clark Lane. Local channels have also been restored.

We are thankful for your patience during this past, very long week.  Updates will continue as we work through the repairs. Take care!

For the most up-to-date information, please visit our Facebook page:

Clear Creek Service Update  9-11-2020

UPDATE (8:00 a.m.):   Due to the Level 3 evacuation in Redland, our office remains closed. Crews are unable to go out and make repairs until the County starts to move the area back to level 2 and it is deemed safe to return. Our staff is working remotely to monitor the situation.

Thank you for your patience and understanding. Take care and stay safe!

For the most up-to-date information, please visit our Facebook page:

Clear Creek Service Update  9-10-2020

UPDATE (2:58 p.m.):   Due to the recent Level 3 evacuation order from Clackamas County, our office will be closing until it is deemed safe to return. Staff will be working remotely to monitor the situation. Updates will continue on our website, Facebook and Channel 5. Stay safe!


UPDATE:   At this time, Our Commercial Office is running on backup generator. However we have several remote sites currently off commercial power and operating off of generators. Technicians will continue to monitor generators and service issues throughout the exchange, and are working to resolve issues as quickly as possible under current circumstances.

Again, thank you for your patience and understanding as we all try to work through this.


Our crews are working on Potter Rd trying to restore service.  Once they are done in that area, they will move to Hatton Rd and try to get Brookstone and that end of Hatton Rd. back in service.

We will continue to provide updates throughout the day.  Thank you for your patience!

For the most up-to-date information, please visit our Facebook page:

Clear Creek Service Update  9-9-2020

Since about 10pm last night, Clear Creek had about 75% of its plant off commercial power including the main office. We have deployed generators to all remote sites that are off commercial power.

We have a significant amount of plant damage due to falling trees and some burned cable, but will not be able to make repairs until PGE is able to replace poles and damaged power plant. Currently we have roughly 850 members of our 2400 affected by the power outages. There are couple of areas that may be a few more days before service is restored; specifically, Potter and Bradley Road.

Our staff continue to make repairs where possible and is keeping a close eye on the situation.

We hope that everyone is able to stay safe and we thank you for your patience during this time.

For the most up-to-date information, please visit our Facebook page:

We are Here for You  8-05-2020

We’re back on the road and visiting our customer’s homes to make sure your service needs are met. Even though our lobby remains close, our member service representatives are here and ready to answer your questions and address any service needs.

There are many ways to communicate with us outside of a personal visit:

  • Call us at 503.631.2101
  • Call Technical Support at 503.631.2345
  • Email us at
  • Drop payments or communications into the external box at any time
  • Go to for payment and bill inquiries
  • Mail payments or communications in through US Mail

We also ask that if you have a pending installation or other in-home appointment and have a household member not feeling well or suspect that you or anyone in your home may have been exposed to the virus, please contact the Clear Creek office to reschedule our technician to install the service in your home for a later date.

Visit this news page of our website or the company Facebook page for information and updates.

We appreciate your understanding and cooperation while we navigate through these unfamiliar times.

The Clear Creek Team

Clear Creek Annual Meeting Cancelled - Election Continues  4-16-2020

Our Annual Meeting has been postponed until further notice. We will notify our members of the new date as soon as it is known.

Election of Directors continues...

Even though the Annual Meeting has been postponed, the election for two seats on the board will continue. The annual meeting notice was mailed on April 1 to our members and included our newsletter with the candidate’s statements, a ballot and the envelopes to return the ballot.

Ballots must be turned in by 5:00 p.m. on Thursday April 30th. Ballots can also be placed in our drop box at our business office, which is to the left of the front door.

We want to take a moment and recognize the winners of our Scholarship Awards. Congratulations to Kelby Beyer and Mary Gach! Your senior year is about celebrating all that you have achieved and looking ahead to what the future brings. We are honored that we can be a part of what your future holds and wish you all the best. We know this isn’t exactly how you imagined your Senior Year going and hope that you find many ways to celebrate. The world will forever talk about the class of 2020!

Our office may be closed but we are still here for you. If you have service needs, want to pay your bill, talk to a team member, or just say hi, you can call our office at (503) 631-2101.

Our communities, our country, and our world are resilient places. Together, we’ll see our way through this situation. Stay well, friends.

Broadband Access for Students and Families  4-8-2020

As part of our ongoing commitment to members, Clear Creek Communications is making options available to help keep students and their families connected and online as our community takes steps to respond to the Coronavirus/COVID-19 situation. Consequently, we will be offering:

  • Two months of free broadband service and WiFi to new subscribers with students and/or teachers in the home.
  • Existing subscribers with students and/or teachers will be given a free speed upgrade for two months.

Because Clear Creek Communications serves members across multiple school districts and educational institutions, students and families are advised to contact their school to determine what online educational opportunities may or may not be available to them at this time.

As we monitor the developments of the coronavirus (COVID-19) pandemic, the health and safety of our employees and members remain our top priority. We are staying close to this situation and are taking proactive steps to enhance our safety standards as we continue to provide you with the products and services you need during this time. Consequently, this program will be available while policies allow our employees to install services and is subject to change.

For additional information about these offerings, please contact our Member Services team.

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