Voice Mail Upgrade Scheduled for March 23, 2021

Patty TerhuneAnnouncements, Inside Clear Creek, Telephone

Great news!  On March 23rd, Clear Creek Communications will upgrade your voice mail.

The new voice mail system will now allow for longer messages, up to 4 minutes in length, and support outgoing greetings up to 4 minutes as well.  Messages in your inbox will no longer expire and storage capacity for the voice mail box is now over 25 times larger.

In preparation for the transition to this new system, we recommend you listen to and delete any unwanted or stored messages in your current mailbox, as these will not move to the new system.  

Your new voice mail box will be ready for set-up and use at 6:00 AM on Tuesday, March 23, 2021 and will be activated on (503) 631-5000.  Any calls after that time will be re-directed to your new voice mail box.

Instructions on how to set up and use the service have been sent to current voice mail users via U.S. Mail.  They are also in the Help Center section of this website or by clicking here.  Your current voice mail box and any messages will not be available after the transition.

Clear Creek Communications will continue to update you on the progress of the new voice mail system.  Be sure to check back here for additional updates.  If you have any questions or concerns, please contact our business office at 503-631-2101.

Voice Mail FAQ’s

Will my current settings, including my greeting and PIN code, be moved to the new system?
No. Customized settings such as your greeting and PIN code will not be transferred to the new voice mail system. You will need to initialize and set up your new voice mailbox before you can access any new messages that have been delivered. Refer to the voice mail user guide for more instructions.

Will the telephone user interface remain the same?
No. There will be a change in how you interact with your voice mailbox as the telephone user interface (TUI) has changed. The system is very user-friendly and has vocal prompts to guide you through the options. You may also refer to the user guide we have included with this notification.

Can I use my speed dial/shortcut number to access the new voice mail system?
Yes. The new voice mail system will use the same telephone number as the current system when the upgrade is complete. However, we recommend you use our new shortcut code of *98 to access the system from your home or office telephone line. Refer to your user guide for instructions on how to access your voice mailbox while away from home or the office.

Can I still access my current voice mailbox?
No. You will not have access to your current voice mailbox after the transition. On the morning of March 23rd, you can still use the 10-digit voice mail service telephone numbers of 503.631.5000 to access the new system. If you have created a speed dial/shortcut number to access your current voice mailbox it will be directed to the NEW system and will not work to access the current system after the upgrade is complete.

We highly recommend that you access your current mailbox by 11:59 PM on March 22nd to listen to and delete any new or saved messages you have stored on the system. The current voice mail system will be placed out of service on Tuesday, March 23, 2021.