How Can We Help You?


We’ve provided basic customer service information in this section.
If you don’t find an answer to your question, please call our knowledgeable Member Services Representatives at 503.631.2101.
If you are experiencing issues with your service, please call our repair line at 503.631.2345.

General Support FAQ

  • What is the Emergency Broadband Benefit Program?
    • The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:

      • Up to a $50/month discount on your broadband service and associated equipment rentals
      • Up to a $75/month discount if your household is on qualifying Tribal lands
      • A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

      Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the EBB Program with a participating provider that offers connected devices (not all service providers offer device discounts). The service provider will provide the discount to the consumer.

      The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

      To see if you are eligible for the Emergency Broadband Benefit, and to apply, visit https://www.fcc.gov/broadbandbenefit.

  • Oregon Lifeline Program
    • Oregon Lifeline is a federal and state government program that provides a discount on phone ($12.25) or high-speed internet (16.25) service for qualifying low-income households.

      From February 1 – June 30, 2021, qualifying low-income households will receive an additional $5.00 discount per month.

      Visit www.lifeline.oregon.gov or call 1-800-848-4442, Monday – Friday 9 a.m. – 4 p.m. – They accept all relay calls.

      The Lifeline discount is limited to one per household, consisting of either phone (landline or wireless) or high-speed internet service.
      Lifeline is non-transferable.

      Do I qualify?

      Apply if you receive:

      • Supplemental Nutrition Assistance Program (SNAP)
      • Medicaid
      • Supplemental Security Income (SSI)
      • Veterans or Survivors Pension
      • Federal Public Housing Assistance, or
      • Your total household income is at or below 135% of the federal poverty guidelines

      Proof of eligibility:

      You may be required to provide proof that you qualify.
      Apply online, or print the application at www.lifeline.oregon.gov/discount

  • Welcome to Your New Bill Design
    • Clear Creek is committed to providing excellent member services and taking care of your needs.  This new bill design is just another example of that effort.  

      Click here to see a sample of the new bill that will guide you through the key elements of the new format.  Members will see the new bill design with their July statement.

  • Technical Support
    • 24-7 Technical Support
      Our knowledgeable and friendly support staff is available 24 hours per day, 7 days per week, 365 days per year. We pride ourselves on the quality and professionalism of our technicians. If you have questions regarding your High-speed or Dial-up service, we are just a quick call away at 503.631.2345.

  • Call 811 Before you Dig
    • 811 is the phone number you call before digging to protect yourself and others from unintentionally hitting underground utility lines. You can also request a locate online at www.digsafelyoregon.com.

      There are millions of miles of buried utilities beneath the surface of the earth that are vital to everyday living like water, electricity and natural gas.

      Why 811? 811 is the federally designated call before you dig number that helps homeowners and professionals avoid damaging these vital utilities. When you make the free call to 811 a few days before you dig, you’ll help prevent unintended consequences such as injury to you or your family, damage to your property, utility service outages to the entire neighborhood and potential fines and repair costs.

      Always Call 811 Before You Dig.

      Resources:
      Oregon811
      What is Locating?

  • Clear Creek’s Inclement Weather Policy
    • Clear Creek Communications is committed to providing you reliable service. We are also committed to the safety of our staff and customers.

      That’s why we are reaching out in advance – so you know how we manage weather interruptions and where you can get information if bad weather forces schedule changes or causes outages. Occasionally, icy or snowy roads make it unsafe for our trucks to be out. We always do our best to put the safety of our customers and their property as well as our employees first during adverse weather conditions. Since weather changes can occur rapidly during bad weather it is difficult to predict the length of any service delays in advance. However, in the event of a delay in service, we will do our best to ensure that service is provided as soon as possible after the weather improves.

      Please note that safety is our top priority and that unforeseen circumstances may force changes to our schedules. We will communicate service changes to you via our website, social media and will keep our phone system updated with the most recent information.

      Call (503) 631-2345 or keep checking our website or our Facebook page for updates.

      Additional Resources

      Portland General Electric
      Report and Outage or Get and Updates
      https://www.portlandgeneral.com/outages/outage-info
      https://www.portlandgeneral.com/outages/power-out

      Phone Numbers:
      503-464-7777 (Portland)
      503-399-7717 (Salem)
      800-544-1795 elsewhere

      Clackamas County Public Alerts Notification System
      Receive emergency notification for your home or any other address (such as a business). You can register for Public Alerts and receive alerts by cell phone, VOIP. Email and TTY/TDD Devices
      https://www.clackamas.us/publicalerts

      Public Alerts
      News and information on major service disruptions in the Portland-Vancouver metro area
      http://www.publicalerts.org/

      NW Natural Gas
      Gas Odor Emergencies: 800-882-3377
      Smell rotten eggs? Smell. Go. Let us know.
      https://www.nwnatural.com/Residential/Safety

  • Changing/Ordering Service
    • Please visit or call our Business Office to order services. We are located at 18238 S. Fischers Mill Road, Oregon City, Oregon. Our Business Office telephone is 503.631.2101.

      Change Your Existing Service
      To make changes to your services, simply call our Business Office anytime Monday through Friday from 8 a.m. to 5 p.m. at 503.631.2101. You may also send us an email detailing the change you wish at cs@clearcreek.coop. One of our Customer Service Representatives will be happy to help you.

      Disconnect or Move Your Existing Service
      If you are moving within the Clear Creek Communications service area, please contact our Business Office a few days before you move so that we can ensure that sufficient facilities exist at your new address.

      If you are moving outside of the Clear Creek Communications service area, we will ask you for a forwarding address and telephone number so that we can send you your final bill. Your information will stay in our records so that we can contact you prior to a patronage distribution.

      Please return any converter/descramblers and remote controls provided to you by Clear Creek Communications. Failure to return this equipment will result in a charge being made against your account.

Sunset of Video Services

  • Do I have to move my TV service now?
    • You do not need to move to a new service right away. We will keep the EZVideo service on through January 31, 2022 and Cable TV service on through March 31, 2022. We highly recommend that you begin to research other TV options on our Streaming TV as early as possible to find a solution that works best for your household.

  • Can I still get my Internet/Phone service through Clear Creek Communications?
    • Absolutely! The only service that will no longer be offered is EZVideo and Cable TV. Clear Creek’s focus will be keeping our members connected to the Internet.

  • What is a subscription streaming TV service?
    • A streaming TV service delivers video programming, live or OnDemand, through an app or online website over the Internet. The majority of these streaming TV services operate as a subscription-based model and require a monthly payment to access content, but most do not require a contract or long-term commitment.

  • What are my options?
      • We want to make the change easy for you. While there are several months before the services are deactivated, we encourage you to transition to your new service of choice as early as possible. We’ve created a web page to explain many popular options and help guide you to the best solution for your household. Feel free to call our Member Services Team at 503.631.2101 to discuss the available options.
      • We are happy to continue to provide your TV service until the products are discontinued.  At that point, you will need to either switch to an alternative satellite or streaming entertainment solution.
  • Will I still have access to local channels?
    • It depends on the new service selected. Some platforms do offer local channels, but we recommend that you visit our Streaming TV page to see available options.

  • Can I keep the device I used to watch EZVideo?
    • Yes, you own the device. Many of the other available streaming services should work on the connected device(s) you have in your home.

  • Will I still be able to watch recorded programs in my DVR?
    • No. As of January 31, 2022 for EZVideo content and March 31, 2022, all Clear Creek Cable TV content, including DVR and watchTVeverywhere, will no longer be available. Recorded content will no longer be accessible after you move to an alternate provider or when we turn the service off.

  • Will I still have access to my watchTVeverywhere content?
    • No. Once you discontinue Video service with Clear Creek Communications, you will no longer be able to use your watchTVeverywhere login. Many of the streaming and satellite options offer a similar experience with their service.

  • Will my new streaming TV service appear on my Clear Creek Communications bill?
    • No. These services are all offered by third-party companies.

  • Do I need to return the equipment I use for Cable TV Service?
    • Yes.  The set top box and remotes you use for traditional cable television service will no longer work after March 31, 2022.  Please call our office at 503.631.2101 to make arrangements for the return of your equipment.

SmartHub Bill Pay

  • What is SmartHub?
    • SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news.

      As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs.

      Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

      You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging.

      Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at anytime from anywhere.

  • How do I sign up for SmartHub?
    • Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

      • Residential members will need to have their account number on hand before starting this process.
      • Commercial members will need to have the tax ID number for their business.

      After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

      You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

      What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

  • How do I download the app and sign up for SmartHub on mobile?
    • Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

      If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

      Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

      • Residential members will need to have their account number on hand before starting this process.
      • Commercial members will need to have the tax ID number for their business.

      After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

      To register, you will go to the registration URL and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

      What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

  • Where can I find my account number?
    • You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Clear Creek about your monthly bill being ready to pay online, your account number is provided in that email. You can also call Clear Creek at 503.631.2101 for assistance.

  • What is Auto Pay and do I need to sign up for it?
    • Auto Pay is a convenient option to pay your bill each month.

      Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Clear Creek to withdraw funds from your selected account to pay your monthly bill on the due date.

      No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

      IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your July bill and mail to: 18238 South Fischers Mill Road, Oregon City, OR, 97045

  • Do I have to use SmartHub to pay my bill?
    • No. You can take advantage of all the features of SmartHub or you can make a one-time online payment using the “Pay Now” button in the SmartHub tool or call our toll-free number at 1-844-937-1649 to pay your bill without signing up for SmartHub. Contact us to learn about more options.

Click here for more information about SmartHub.

Internet FAQ

  • Cable Modems Compatible with Clear Creek’s Internet Service
    • The following is a list of Cable Modems compatible with Clear Creek’s Internet Service*

      ARRIS SB8200
      ARRIS SBG7580
      ARRIS SB6190
      ARRIS CM3200A
      Motorola MB8600
      Netgear AC3200
      Netgear CM1000

      * Clear Creek cannot guarantee compatibility of modems with future upgrades. Our Service Department will work with you to determine if a modem is no longer compatible and the available options for updating the modem, if necessary.

  • My Backup
    • Everybody knows backup is critical. MyBackup, powered by Keepit, is your easy backup solution. It offers a simple and straightforward way to help get the backup job done and secure your family photos and important documents. The MyBackup Online Backup and Recovery service allows you to easily protect the files on you computer and “restore” them should the computer fail. It is important to note that internet connection is required for this service.

      To download MyBackup login to http://myaccount.ccgmail.net.
      For instructions on installing MyBackup click here.
      Security

      256 Bit Rijandael encryption – all data is stored encrypted on keepit.com servers
      128 Bit SSL encryption – communicate with the servers is always conducted through a secure channel

      Simplicity

      Award Winning Software – keepit.com, the technology behind MyBackup, has been awarded prizes for its simplicity and ease of use
      Default Folders Pre-Selected – MyBackup makes it very simple to configure your backup. Commonly used folders are pre-selected which ensures that you backup all of your essential and critical data.
      Versatile – if you need to configure more complex folder selection, MyBackup allows for advanced folder selection mode.

      Automatic

      Every Day – MyBackup performs a new backup of all you files each and every day by default
      Configurable – MyBackup allows for personalized selection of what and when to backup

      System Requirements:
      Administrator Rights
      Windows 2000/XP/Vista/Win7/Win8 (32 Bit)
      Windows Vista and Windows 7 Windows 8 (64 bit)
      Mac OS X (10.4 Tiger, 10.5 Leopard, 10.6 Snow Leopard)
      Linux Debian 2.6 (32 Bit & 64 Bit) and CentOS 5.6 (32 Bit & 64 Bit)

      Processor – Pentium Class or higher
      40MB of available hard disk space

      Internet access (Broadband recommended, 56k required)
      System Ram – 32MB minimum

      Each Clear Creek account is enabled with 1GB of storage space; additional storage space can be purchased in the following increments:

  • My Security
    • MySecurity is a security suite that is an easy-to-use, comprehensive security solution that keeps out hackers, viruses, worms, fraudulent emails and other threats. It uses award-winning firewall technology from Zone Labs, and includes antivirus, phishing & spam protection, Web site filtering, privacy protection, instant messaging security, and more.
      Key Features Include:

      Easy-to-use firewall blocks hackers and other unknown threats.
      Stops viruses and worms, and protects against emerging viruses before they attack.
      Protects against identity theft and online profiling.
      Quarantines suspicious email attachments and blocks outbound messages containing potential viruses.
      Protects users of the most popular IM services and shields you from IM spammers, thieves, and online predators. Blocks access to offensive Web site content.
      Anti-Phishing & Spam Blocker automatically stop dangerous phishing emails and spam from getting into your inbox. Plus, they constantly adapt to the ever-changing techniques of professional spammers — protecting you against the latest ‘phishing’ schemes.
      Automatically secures PCs connected to wireless networks-at home or on the road.
      System Requirements:
      Windows XP:

      XP Service Pack 2 or 3
      1 GHz processor or higher
      Minimum system RAM: 1 GB
      Windows Vista / Windows 7 (32-bit/64-bit):

      Service Pack 1 or 2 (Vista only)
      2 GHz processor or higher
      Minimum system RAM: 2 GB
      250 MB of available hard disk space.
      This award winning security suite is available for $4.95/month with any Clear Creek Internet account.
      Click here for installation instructions.

  • Access to Email and Email Server Settings
    • Email App Portal Interface

      You can access your portal interface by browsing to apps.ccgmail.net.

      The App Portal interface gives users a one-stop web-based interface to find all the features, Apps, and related gadgets and tools that help make for a more user-friendly experience.

      Email Server Settings

      Click HERE to view the incoming and outgoing email server settings to set up your mobile device.

      If you need assistance with the App Portal Interface, please contact us at (503) 631-2345.

  • Broadband Setup and Troubleshooting
    • Router Setup & Configuration
      For help on configuring and connecting devices to the Linksys Wireless-N Router, please refer to our WiFi Support document. This will provide you with the information needed to setup, secure and connect the most common devices to your wireless router.

      Broadband Modem & Router Problems
      In a typical home wired/wireless network, there are three main components: the computer(s) and other devices, your wireless router, and your modem. If you’ve been surfing away happily on your computer on your home network and then for no apparent reason go down, here are some troubleshooting steps that may help you.

      Check your Modem
      Take a look at the front of your cable modem. If you have two lights labeled “RECEIVE” and “SEND”, or a light labeled “CABLE” and either of them are blinking or off completely, chances are that your cable signal is in need of adjustment. If this is the case, please contact our technical support department at 503-631-2345 to have one of our technicians help you. If your modem lights are solid and you are unable to browse the Internet on your computer, please follow the steps below.

      Reset your Modem and Router
      Unplug the router first, then unplug the modem. Neither of them have power buttons, so it’s a matter of pulling the power cord out of the back of the modem or router. Count down to 10, then plug the modem back in and then the router next. Give them both time to boot up and connect by watching the activity lights. Then try connecting to the Internet again on your computer. If you are unable to surf the Internet, please follow the next step.

      Reboot your Computer
      Exit all programs and shutdown your computer, wait momentarily (5 seconds) and then restart. If you still cannot browse the Internet after the computer has finished loading, please follow the next step.

      Remove your Router from the Configuration
      Connect your computer’s Ethernet port directly to the modem’s Ethernet port with one of the network cables to eliminate the router from the setup. Once you have done this, it is necessary to reboot the modem. If you can get online while you’re connected directly to your modem, but not when you’re connected to your router, the problem is somewhere on your router. You may want to try replacing the router with a new one. If you still cannot browse the Internet, please follow the next step.

      Check All Connections
      Make sure the coaxial cable is connected snugly to the back of your modem and to the wall faceplate (don’t overtighten). Check that the ethernet or USB cable is securely connected to both modem and back of computer, and finally check that the power cord is plugged into the modem and the wall outlet.

      Be Available to Trouble Shoot
      If you need assistance from technical support via telephone, remember to always call from home, and to have a telephone nearby your computer as we may ask you to assist us with troubleshooting. Call for technical support at 503.631.2345.
      Common Browsing Errors

      404 Not Found
      This error occurs when the requested Web page is not found on the host’s server. This is one of the most common browsing errors, as it can easily be produced by entering a Web address incorrectly or by following an outdated bookmark. The best course of action is to try visiting the Web site without entering extended address information. If the content was simply moved to a different location on the site, you may be able to find the new location from the site’s home page.

      For example, if you entered the Web site address http://www.example.com/browsers/test123.htm and you received a 404 error, you could try entering http://www.example.com/ instead to see if you can find the information you are looking for from the site’s home page.

      401 Unauthorized
      You will see this error in cases where the web server is expecting some sort of authentication information, such as Username and Password. If the server does not receive this authentication, it may produce a 401 error. You can click the Refresh button to see if the browser will refresh the page and prompt you for a username and password. If not, you may need to contact the site’s administrator to find a solution.

      403 Forbidden
      This error occurs when you do not have permission to view the content. This message usually means that the server’s administrator has protected the content so that it cannot be viewed by the public. If you feel you are mistakenly receiving the message, you may need to contact the site’s administrator to discuss your permissions.

      500 Internal Error
      This error usually means there is a technical problem with the server itself. The best course of action is to notify the site’s administrator.

      Network Connection Was Refused By Server
      This is a fairly uncommon error that can occur if the server is currently overworked and is unable to handle any more visitors. Try refreshing the page a few times to see if you can connect with the server. If you are still unable to connect, try again later. If the problem persists, you may also want to contact the site’s administrator.

      Unable To Locate Host
      Usually this error means that there is some type of connection problem between your computer and the server that is hosting the site. This can be caused by several conditions, such as an invalid domain name or a network failure. To find out more about this problem, try visiting a few other Web sites. If you encounter the same error message, there may be a problem with your Dial-Up or broadband connection. If you are able to connect to other sites, then there is likely some type of connection problem with the site from which you’re receiving the error. If possible, contact the site’s administrator.

Voice FAQ

  • Voice Mail Instructions (effective 3/23/2021)
    • All of your voice messages will reside in your personal mailbox, which is protected by a passcode. When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial will guide you through your first mailbox session, explain how to record a greeting and your name, and prompt you to establish a passcode. You will be asked to record a greeting that callers will hear when they call your mailbox.

      You are prompted to record your name so that the system can address you when you call into the system. You will always be prompted for your passcode before accessing your mailbox. During the tutorial, you will be prompted to establish a passcode number with 6 to 10 digits. Please define a passcode that you can remember, but do not select something trivial such as “1234.”

      ACCESS YOUR MAILBOX FROM HOME:

      1. Dial *98 from your home or office to access voice mail.
      2. Enter your passcode when prompted.


      ACCESSING YOUR MAILBOX FROM ANOTHER NUMBER:

      OPTION 1:

      1. Dial 503.631.5000 voice mail access number.
      2. Enter your mailbox number (phone number) followed by the # key.
      3. Enter your passcode when prompted.


      OPTION 2:

      1. From a remote location dial your home number.
      2. Interrupt your greeting by pressing * key.
      3. Enter your passcode when prompted followed by the # key.


      STANDARD PROMPTS (Login to your mailbox.)

      AT THE MAIN MENU:

      • Press 1 to listen to your messages.
      • Press 2 to send a message.
      • Press 3 to edit your greetings.
      • Press 4 to change your settings.
      • Press 5 to work with reminder messages.
      • Press 6 to get your deleted messages.
      • Press 7 to leave current voice mailbox and log-on as another subscriber.
      • Press 0 to get more help.
      • Press * to log out and exit.


      WHILE PLAYING A MESSAGE:

      • Press 1 to rewind the current message.
      • Press 3 to skip forward in the current message.
      • Press 5 to hear the date and time for the current message.
      • Press 7 to delete the message.
      • Press 9 to return to the Main menu.


      AFTER PLAYING A MESSAGE:

      • Press 1 to repeat the message.
      • Press 2 to save the message.
      • Press 3 to delete the message.
      • Press # to leave as new or skip to the next message.
  • Do Not Call Registry
    • The national Do-Not-Call Registry was established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.

      Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call Registry at no cost, either by telephone or via the Internet.

      To register by telephone, call 1.888.382.1222. For TTY, call 1.866.290.4236. You must call from the telephone number you wish to register.

      You also may register, or obtain additional information, via the Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective three months following your registration. Your number will remain on the registry for five years, at which time you may re-enter your number on the list. You also can remove your name from the list at any time.

  • How to Use your Voice Mail
    • Logging into your Clear Creek voicemail for the first time:

      To set up voicemail, dial your 10-digit home telephone number (from any phone). Once the greeting begins to play, press the star key (*), and follow the prompts to record your name and configure your new password (You may also dial *99 from your home phone to access your new mailbox.). Your temporary password is your 10-digit phone number.

      Voicemail Menu:

      Clear Creek Voicemail Commands – Main Menu
      1 New Messages
      2 Change folders (NEW/OLD)
      0 Mailbox options
      Press 1 – New Messages Submenu
      1 Skip message intro
      4 Play previous message
      5 Repeat
      6 Play next message
      7 Delete
      8 Forward
      9 Save
      * Help
      # Exit
      Press 2 – Change Folders Submenu
      0 Switch to new messages
      1 Switch to old messages
      2-4 Additional folder options
      Press 3 – Mailbox Options Submenu
      5 Press 5 to leave a message
      * Return to main menu

      Checking voicemail when away from home:

      Messages can be checked from any phone. Dial your 10-digit telephone number, wait until your greeting starts, and press *. You will be prompted to enter your password.

      Voicemail to email or text:

      This system allows several options for receiving voicemails. You can have your voicemails delivered directly to your email inbox as an attachment or via a text message. Please call our office at 503-631-2101 to have this set up for you.

      Accessing your mailbox:

      • Dial the Voice Mail System by entering your 10-digit telephone number from any phone. Alternatively, from the telephone your home phone, dial *99 or 503-631-5000.
      • When dialing *99 or (503) 631-5000, you will be asked to ‘Please enter your mailbox number.’ Enter your ten-digit telephone number.
      • Enter your password. Your password will be your 10 digit telephone number the first time you call. You will be prompted to change this. Please remember your new password, as you will need it each time you access your voicemail.

       
      Customizing your greetings or changing your password:

      Once you have recorded your name for your initial greeting, you can customize your unavailable, busy, and temporary greetings. Access this menu by pressing 0 after logging into your mailbox.

      Menu:

      • Press 1:  Record your unavailable message
      • Press 2:  Record your busy message
      • Press 3:  Record your name
      • Press 4:  Record your temporary greeting
      • Press 5:  Change your password
      • Press *:  Return to Main Menu

       
      To change your password:

      • Press 5 while in the above menu
      • Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mail box without this password, so be sure to choose
        one you will remember.
      • To verify, enter your password, followed by the # key.

       
      Managing your messages:

      Your voicemail box is configured with multiple folders to organize your voicemails. New messages are stored in the New Folder, and messages you have listened to are
      moved to the Old Folder. Once you have listened to a message, you may leave them in the Old Folder or move them to one of the others. Your choices are Friends, Family, or work. Below is a list of the most common message tasks.

      • Press 4:  To Play the previous message
      • Press 5:  To repeat the current message
      • Press 6:  To play the next message
      • Press 7:  To delete the current message
  • Extended Area Service (EAS)
    • Extended Area Service (EAS) call is any call made outside of the Redland area that is not long distance. It includes calls made anywhere in the Portland-Metropolitan area as shown on the EAS map below. Two options are available for EAS:

      Measured Rate For Entire Region: Each call to communities in the Portland-Metropolitan area will be billed at a per-minute rate

      Flat Rate For Entire Region: Unlimited calling to all communities within the Portland-Metropolitan area for a flat rate.

      EAS

  • How to Use your Calling Features
    • Anonymous Call Rejection

      Reject calls from phones that have their number blocked. Callers must unblock their number in order to reach you and allow you to see who is calling on your Caller ID unit. Once Anonymous Call Rejection is in place, your telephone will not accept calls from anyone who has Caller ID blocking activated on their phone. The caller must deactivate the blocking features from their phone if they wish to complete a call to you by dialing *82 prior to dialing your number.

      To activate Anonymous Call Rejection:
      *  Pick up the receiver and listen for dial tone
      *  Press *77

      To deactivate Anonymous Call Rejection:
      *  Pick up the receiver and listen for dial tone.
      *  Press *87

      Call Forwarding

      This easy-to-use feature lets you receive calls when you are away from home by redirecting all incoming calls to another telephone number.

      To activate Call Forwarding:
      *  Pick up the receiver and listen for dial tone.
      *  Press *72 and the number you wish to call forward to. If the party you are forwarding the call to answers the phone, Call Forwarding will be active once you both hang up.
      *  If the party does not answer the phone you will need to hang up and immediately dial *72 and the number you wish to forward calls to again. This second attempt verifies this is the same number you entered on the first request, if so, you will receive a confirmation tone that Call Forwarding is now active.

      To deactivate Call Forwarding:
      *  Pick up the receiver and listen for dial tone.
      *  Press *73

      Note: You will still be able to make outgoing calls on your phone.

      Call Hold

      An on/off option that uses a special tone to alert you to an incoming call when you are already on the phone.

      How to use:
      *  While on a call, a tone will sound to alert you that there is an incoming call.
      *  Ask the party you are talking with to hold while you take the other call.
      *  Then press and release the switchhook. You are then connected to the second party and can switch back and forth between calls using the switchhook until one of the parties hangs up.
      *  If you hang up while a party is still connected, your phone will ring to indicate you have a call.

      Notes:
      –  If you are on your telephone and receive a call through Call Waiting, any additional callers will receive a busy tone and you will not hear a Call Waiting tone to alert you of their call.
      –  If two people from one household are on the same line and wish to answer a Call Waiting tone, one party must hang up so that the switchhook flash will be recognized.
      –  You will only be able to receive one call at a time with Call Waiting.
      –  If you are using Three-Way Calling, you cannot receive calls through Call Waiting.>/li>
      –  Call Forwarding takes precedence over Call Waiting. If Call Forwarding is active, incoming calls will be forwarded and you will not hear a Call Waiting tone.
      –  Call Waiting takes precedence over Call Forwarding Busy Line. Calls will not be forwarded unless you have two calls in progress.
      –  Only two Call Waiting tones are heard. The interval between these tones may vary.
      –  Call Waiting tones are not heard during dialing. However, a Call Waiting tone will sound when you are finished dialing.

      Call ID Name & Number

      This feature allows you to see the name and number of the caller, helping you to manage your time more efficiently.

      Notes:
      –  A special display device is required in addition to ordering Caller ID service.
      –  Caller ID uses advanced technology to forward the calling name and number to the display device. All telephone companies do not provide this technology at this time. When you receive a call from a person in a non-equipped area, the Caller ID display will show “Out Of Area” or “Unavailable.”
      –  Federal law requires telephone companies that provide Caller ID service to forward the calling party’s telephone number to the called party on all interstate calls and to allow the caller to block their number from being transmitted on a call by call basis.

      Call Rejection

      Reject call attempts from up to six numbers so you aren’t bothered by unwanted calls.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *60 (1160 on a rotary telephone).
      *  Listen to voice instructions which tell you: Whether the service is on or off; How many numbers are on your list; How to turn the service on or off; or How to add or delete numbers from your list.
      *  Choose from one of the list options.
      *  When finished, hang up the receiver.

      To deactivate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *60 (1160 on a rotary telephone).
      *  Listen to instructions.
      *  Dial 3 to turn service off.
      *  When finished, hang up the receiver.

      Notes:
      –   After receiving a harassing call, you may wish to prevent the caller from calling again in the future. Voice instructions explain how to add the number of the last caller to your list.
      –  Call Rejection numbers may be either 7 or 10 digit directory numbers or 1 to 7 digit extension numbers.
      –  Speed Calling codes can be used to access your Call Rejection service.
      –  If a number on your Call Rejection list is also put on any of your other lists for another feature, Call Rejection will override the other services for that telephone number.

      Call Transfer

      Handle incoming calls in a timely and efficient manner by transferring the call to another telephone number.

      To activate:
      *  While on a call, quickly press and release the switchhook to place the call on hold.
      *  Listen for confirmation dial tone.
      *  Dial the telephone number of the person that you would like to establish a conference with or to which you want to transfer your existing call.
      *  Quickly press and release the switchhook to establish a three-way conference call. This can be done at anytime after dialing is complete.
      *  Hang up the receiver to transfer the call.

      Notes:
      –  In order to transfer a call, at least one call must be established. Two ringing numbers cannot be transferred together.
      –  When the party who transferred the call disconnects, at least one of the remaining parties on the call must be on a line provided by the central office serving the transferring party.

      Call Waiting and Call Waiting ID

      Be notified of another incoming call by a special tone so you don’t miss important calls.

      How to use:
      *  While on a call, a tone will sound to alert you that there is an incoming call.
      *  Ask the party you are talking with to hold while you take the other call. Then press and release the switchhook.
      *  You are then connected to the second party and can switch back and forth between calls using the switchhook until one of the parties hangs up.
      *  If you hang up while a party is still connected, your phone will ring to indicate you have a call.

      Notes:
      –  If you are on your telephone and receive a call through Call Waiting, any additional callers will receive a busy tone and you will not hear a Call Waiting tone to alert you of their call.
      –  If two people from one household are on the same line and wish to answer a Call Waiting tone, one party must hang up so that the switchhook flash will be recognized.
      –  You will only be able to receive one call at a time with Call Waiting.
      –  If you are using Three-Way Calling, you cannot receive calls through Call Waiting.
      –  Call Forwarding takes precedence over Call Waiting. If Call Forwarding is active, incoming calls will be forwarded and you will not hear a Call Waiting tone.
      –  Call Waiting takes precedence over Call Forwarding Busy Line. Calls will not be forwarded unless you have two calls in progress.
      –  Only two Call Waiting tones are heard. The interval between these tones may vary.
      –  Call Waiting tones are not heard during dialing. However, a Call Waiting tone will sound when you are finished dialing.

      Cancel Call Waiting or Call Waiting ID

      There are times you may not want to be interrupted by a Call Waiting tone, such as when using the telephone line to connect to a modem, remote computer, or fax machine.

      To cancel Call Waiting before placing a call:
      *  Lift the receiver and listen for dial tone.
      *  Dial *70 (1170 on a rotary telephone).
      *  Listen for three short tones and dial tone.
      *  Dial the telephone number of the party you wish to call.
      *  After the call, hang up the receiver. Call Waiting is active again.

      To cancel Call Waiting during a call (requires Three-Way Calling):
      *  While on a call, quickly press and release the switchhook.
      *  Listen for dial tone.
      *  Dial *70 (1170 on a rotary telephone).
      *  Listen for three short tones. You will automatically be reconnected to your existing call.

      Notes:
      –  Call Waiting service cancellation is activated on a call by call basis.
      –  Callers will hear a busy signal when Call Waiting has been canceled.
      –  If you hang up after dialing the cancellation code but before dialing a telephone number, Call Waiting will not be canceled.

      Continuous Redial

      Continuous Redial automatically redials the telephone number of the last call made until the line is available.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *66 (1166 on a rotary telephone).
      *  Dial the number you wish to call.
      *  If the line is idle, it will begin to ring immediately.
      *  If the line is busy, listen for a voice announcement stating that the number is busy.
      *  Hang up the receiver, and Continuous Redial will try to redial the number for up to 30 minutes.
      *  When the line comes available, you will hear a distinctive ringing pattern to notify you that both your line and the other line are able to connect.
      *  Pick up the receiver and listen for ringing.
      *  If the number you are redialing is busy, you may cancel the Continuous Redial request.

      To deactivate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *86 (1186 on a rotary telephone).
      *  Listen for a voice announcement stating that the service has been deactivated.
      *  Hang up the receiver.

      Notes:
      –  This service remembers the number to be redialed and is not dependent on a specific telephone. Telephones with built in redial keys, however, only store the number in the telephone that was used for dialing the number.
      –  You can use Continuous Redial for more than one number at a time. You will hear a special ring when one of these numbers becomes idle, but you will not be able to identify which called line is now free.
      –  If you try to use Continuous Redial to recall a line with Call Forwarding, Selective Call Forwarding, or Selective Call Acceptance with the Call Forwarding option, you will hear a voice announcement.

      Do Not Disturb

      Allows you to prevent calls from ringing your phone by diverting them to a recorded announcement that says you are not receiving calls. If you have voice mail service, callers are diverted directly to your voice mail box. You can activate and deactivate this feature whenever you want by dialing a simple code.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *78 (1178 on a rotary telephone).
      *  A recorded announcement will tell you that the service is on.
      *  Hang up the receiver. Do Not Disturb will be on until you deactivate it.

      To deactivate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *79 (1179 on a rotary telephone).
      *  A recorded announcement will tell you that the service off.
      *  Hang up the receiver.
      *  Do Not Disturb will be off until you activate it.

      Last Call Return

      It’s easy to just miss that call with today’s busy lifestyle. Find out who called and automatically redial the number with this feature.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *69 (1169 on a rotary telephone).
      *  Listen for a voice announcement stating that the service is active.
      *  If the line you are calling back is available, you will hear ringing to let you know your call is being connected.
      *  If the line is busy, hang up the receiver. Last Call Return will try to redial the number for up to 30 minutes. When the line comes available, you will hear a distinctive ringing pattern to notify you that both your line and the other line are able to connect. Pick up the receiver and listen for ringing.

      To deactivate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *89 (1189 on a rotary telephone).
      *  Hang up the receiver.

      Notes:
      –  There is no time limit for using Last Call Return service to return the last incoming call, but it must be activated before receiving another incoming call.
      –  You can activate Last Call Return after placing outgoing calls.
      –  If Last Call Return is used to return a long distance call, long distance charges will apply to the customer who uses Last Call Return.
      –  Last Call Return works well with Call Waiting. If you are unable to answer a Call Waiting call, you can activate Last Call Return to return the most recent call after hanging up from the original call.

      Priority Call

      Identify certain callers with a distinctive ring by creating a list of callers whose incoming calls you’d like to have.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *61 (1161 on a rotary telephone).
      *  Listen to voice instructions which tell you: a. Whether the service is on or off b. How many numbers are on your list c. How to turn the service on or off d. How to add or delete numbers from your list.
      *  Choose from one of the list options.
      *  When finished, hang up the receiver.

      To deactivate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *61 (1161 on a rotary telephone).
      *  Listen to instructions.
      *  Dial 3 to turn service off.
      *  When finished, hang up the receiver.

      Notes:
      –  Calls from numbers that are not on your Priority Call list will have a normal ringing pattern or Call Waiting tone.
      –  Callers from numbers on your Priority Call list do not know that their call is receiving special attention.

      Selective Call Forwarding

      Forward only those calls you don’t want to miss to any local or long distance number that you determine.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *63 (1163 on a rotary telephone).
      *  Listen to voice instructions which tell you: Whether the service is on or off How many numbers are on your list.
      *  Listen to voice instructions that will ask you to enter, confirm, or change the number to which your calls will be forwarded.
      *  Listen to voice instructions which tell you: How to turn the service on or off How to add or delete numbers from your list.
      *  Choose from one of the list options.
      *  When finished, hang up the receiver.

      To deactivate:
      *  Lift the receiver and listen for dial tone.
      *  Dial *63 (1163 on a rotary telephone).
      *  Listen to instructions.
      *  Dial 3 to turn service off.
      *  When finished, hang up the receiver.

      Notes:
      –  Selective Call Forwarding numbers may be either 7 or 10 digit directory numbers.
      –  Selective Call Forwarding cannot be remotely activated.

      Three-Way Calling

      You can talk simultaneously with family or friends at two different numbers. This service is perfect for sharing news, making plans, or when you just want to say “hello” on holidays or special occasions.

      To activate:
      *  Lift the receiver and listen for dial tone.
      *  Dial the telephone number of the first party.
      *  To add another party to the call, quickly press and release the switchhook.
      *  Listen for confirmation dial tone.
      *  Dial the telephone number of the second party.
      *  At any time after dialing is complete, quickly press and release the switchhook to connect yourself, the first party, and the second party. If the second party is busy, quickly press and release the switchhook to disconnect the second party and be reconnected with the first party.

      Notes:
      –  A Three-Way Call can be placed to a local or long distance number.
      –  If the originator of a three-way call hangs up, the other two parties are disconnected.
      –  Parties who are added to a three-way call can hang up without disconnecting the call.
      –  If two people from one household are on the same line and wish to answer a Call Waiting tone or set up a Three-Way Call, one party must hang up so the switchhook flash can be recognized.
      –  Applicable long distance charges will be billed to the number where the calls originate.
      –  Parties other than the originator on a Three-Way Call can answer Call Waiting calls. However, the Call Waiting call cannot be connected to the Three-Way Call in progress.
      –  Speed Calling service can be used to place any part of the call.

      Voice Mail Basic with Email Notification

      Transform your telephone into an advanced message center. Voice Mail answers the telephone with a personalized greeting and record’s the caller’s message-even when you are talking on the telephone or connected to the Internet. If you are interested in this feature, call and speak to one of our Customer Service Representatives.

  • Directory Assistance
    • Dial 4-1-1 for Directory Assistance

      To reach the most accurate, up-to-date database for local, instate, and national information simply dial 4-1-1. Each call is only 75 cents, and you’ll receive up to two listings each time you call.

      Directory assistance is available 24 hours a day, seven days per week, and provides services in both English and Spanish. In addition, 411 features both voice automation and live operators for your convenience, so you can quickly and efficiently find the information you need.

  • Trouble Shooting
    • Troubleshooting Static or no Dial Tone on your Telephone
      1. Check to see if all of your telephones are hung up. Check all cordless phones and message answering machines with AC adapters. Unplug them from their outlets and see if your dial tone has been restored. Check all outlets to make sure the line cord is securely inserted. Turn off any dial-up Internet connections.

      2. Find your Network Interface Device (NID). The NID is normally mounted on the exterior of your home or building in the general vicinity of your electric meter. The NID is the telephone company’s point of demarcation and where a customer can test their telephone lines. The NID is a gray box about 6″ by 9.”

      Using a screwdriver, loosen the fastener and open the NID cover. Disconnect a modular plug from a test jack. This disconnects the inside, customer-owned portion of the line from the outside telephone company-owned portion of the line. If there are multiple test jacks, you will want to test each of them. Plug the line cord of a basic telephone (one that does not require any electricity or batteries to operate) into a test jack inside the NID. You are now plugged directly into the telephone company’s portion of the line. If you have dial tone, then dial 503.631.2345. This is the number for Clear Creek’s repair desk. A repair representative will be able to assist you further at this point.

      If you hear noisy static or have no dial tone outside at the NID, the trouble could possibly be in Clear Creek’s portion of the line and you should contact Repair Service at 503.631.2345 to report the trouble. If your telephone has a clear dial tone at a test jack in the NID, then there may be a problem with the customer-owned inside wiring, jacks, and/or telephone equipment/accessories inside your home or building. Proceed to step 3. Once you are finished at the NID, disconnect your testing telephone and securely re-insert the original modular plugs. Finally, close the cover and twist the fastener with a screwdriver until snug.

      3. Unplug all telephones from all inside jacks and electrical outlets (power sources). Remember to first write down any information you may have saved or stored in memory (numbers on Caller ID, Speed Dial, etc.). One bad phone can cause the same trouble on any other phones connected to the same line.

      4. Try plugging one basic telephone (one that does not require any electricity or batteries to operate) into each of the jacks. If it doesn’t work on one or more of your jacks, you may have a wiring or jack problem. If the line is okay when tested with a basic phone, proceed to step 5. You have three options regarding repairs to wiring or jacks:

      Clear Creek Communications can fix the problem for you. Contact Clear Creek Communications to request repair service. The charge to repair jacks and inside wiring is $65 per hour plus materials used. The minimum charge is $32.50.
      You may hire any independent contractor or home repair expert to repair your jacks or inside wiring.
      You have the option of repairing the problem yourself.
      5. The problem could be caused by one or a combination of telephones or telephone accessories (such as an answering machine, speaker phone, modem, fax machine, splitter, cordless phone, security system, or night bell), please verify that they are each working properly. Follow the warranty instructions that came with your equipment, or contact your equipment retailer.

      Troubleshooting when the Phone Rings but No One is There
      Check for the following:

      Have you activated call forwarding service? If you subscribe to Call Forwarding and have it activated, your calls may be going directly to your forwarding number.
      This could be a misdirected call. A computer or fax machine could be programmed incorrectly to call your telephone number. You could answer a ringing phone and get no one on the line, a fax tone, or a computer tone.
      If you discontinue one phone call by depressing your switch hook and then hang up the phone, the telephone company equipment (switch) may ring you back automatically. The switch interprets the switch hook flash as a request to make a 3-way conference call and rings your phone and an indication that you can add another party to your call.
      Telemarketers may be calling you with an auto-dialer. There is often a delay between the time you answer and their equipment signals the telemarketer you have answered your phone.

      Troubleshooting when you are Unable to Receive Calls
      Try the following:
      Verify that your telephone ringer is turned on.
      If you have Call Forwarding and it is activated, deactivate it.
      Unplug all of the telephones, answering machines, fax machines, Caller ID units, and computers from the telephone jacks and AC outlets. Next, try one of the phones in several of the jacks. If the phone does not work in any of the jacks, then try a different phone. If the second phone works then the first phone you used may have been causing the trouble. Plug in the remaining telephone equipment one at a time, testing after each addition.

      Troubleshooting when you can Make Local, but not Long Distance Calls
      Are you dialing a “1” before the telephone number or the appropriate digits for international calling?
      Have you or someone in your home asked for a “toll blocking” restriction on your telephone line so that long distance calls can not be made?
      If Clear Creek Communications is your preferred long distance carrier call our Business Office at 503.631.2101 for help.
      If Clear Creek Communications is not your preferred long-distance carrier, you’ll need to contact the long-distance carrier you have selected to determine the cause of the problem.