The national Do-Not-Call Registry was established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.

Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call Registry at no cost, either by telephone or via the Internet.

To register by telephone, call 1.888.382.1222. For TTY, call 1.866.290.4236. You must call from the telephone number you wish to register.

You also may register, or obtain additional information, via the Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective three months following your registration. Your number will remain on the registry for five years, at which time you may re-enter your number on the list. You also can remove your name from the list at any time.

Extended Area Service (EAS) call is any call made outside of the Redland area that is not long distance. It includes calls made anywhere in the Portland-Metropolitan area as shown on the EAS map below. Two options are available for EAS:

Measured Rate For Entire Region: Each call to communities in the Portland-Metropolitan area will be billed at a per-minute rate

Flat Rate For Entire Region: Unlimited calling to all communities within the Portland-Metropolitan area for a flat rate.

Anonymous Call Rejection

Reject calls from phones that have their number blocked. Callers must unblock their number in order to reach you and allow you to see who is calling on your Caller ID unit. Once Anonymous Call Rejection is in place, your telephone will not accept calls from anyone who has Caller ID blocking activated on their phone. The caller must deactivate the blocking features from their phone if they wish to complete a call to you by dialing *82 prior to dialing your number.

To activate Anonymous Call Rejection:

• Pick up the receiver and listen for dial tone
• Press *77

To deactivate Anonymous Call Rejection:

• Pick up the receiver and listen for dial tone.
• Press *87

Call Forwarding

This easy-to-use feature lets you receive calls when you are away from home by redirecting all incoming calls to another telephone number.

To activate Call Forwarding:

• Pick up the receiver and listen for dial tone.
• Press *72 and the number you wish to call forward to. If the party you are forwarding the call to answers the phone, Call Forwarding will be active once you both hang up.
• If the party does not answer the phone you will need to hang up and immediately dial *72 and the number you wish to forward calls to again. This second attempt verifies this is the same number you entered on the first request, if so, you will receive a confirmation tone that Call Forwarding is now active.

To deactivate Call Forwarding:

• Pick up the receiver and listen for dial tone.
• Press *73

Note: You will still be able to make outgoing calls on your phone.

Call Hold

An on/off option that uses a special tone to alert you to an incoming call when you are already on the phone.

How to use:

• While on a call, a tone will sound to alert you that there is an incoming call.
• Ask the party you are talking with to hold while you take the other call.
• Then press and release the switchhook. You are then connected to the second party and can switch back and forth between calls using the switchhook until one of the parties hangs up.
• If you hang up while a party is still connected, your phone will ring to indicate you have a call.

Notes:

• If you are on your telephone and receive a call through Call Waiting, any additional callers will receive a busy tone and you will not hear a Call Waiting tone to alert you of their call.
• If two people from one household are on the same line and wish to answer a Call Waiting tone, one party must hang up so that the switchhook flash will be recognized.
• You will only be able to receive one call at a time with Call Waiting.
• If you are using Three-Way Calling, you cannot receive calls through Call Waiting.
• Call Forwarding takes precedence over Call Waiting. If Call Forwarding is active, incoming calls will be forwarded and you will not hear a Call Waiting tone.
• Call Waiting takes precedence over Call Forwarding Busy Line. Calls will not be forwarded unless you have two calls in progress.
• Only two Call Waiting tones are heard. The interval between these tones may vary.
• Call Waiting tones are not heard during dialing. However, a Call Waiting tone will sound when you are finished dialing.

Call ID Name & Number

This feature allows you to see the name and number of the caller, helping you to manage your time more efficiently.

Notes:

• A special display device is required in addition to ordering Caller ID service.
• Caller ID uses advanced technology to forward the calling name and number to the display device. All telephone companies do not provide this technology at this time. When you receive a call from a person in a non-equipped area, the Caller ID display will show “Out Of Area” or “Unavailable.”
• Federal law requires telephone companies that provide Caller ID service to forward the calling party’s telephone number to the called party on all interstate calls and to allow the caller to block their number from being transmitted on a call by call basis.

Call Rejection

Reject call attempts from up to six numbers so you aren’t bothered by unwanted calls.

To activate:

• Lift the receiver and listen for dial tone.
• Dial *60.
• Listen to voice instructions which tell you: Whether the service is on or off; How many numbers are on your list; How to turn the service on or off; or How to add or delete numbers from your list.
• Choose from one of the list options.
• When finished, hang up the receiver.

To deactivate:

• Lift the receiver and listen for dial tone.
• Dial *60.
• Listen to instructions.
• Dial 3 to turn service off.
• When finished, hang up the receiver.

Notes:

• After receiving a harassing call, you may wish to prevent the caller from calling again in the future. Voice instructions explain how to add the number of the last caller to your list.
• Call Rejection numbers may be either 7 or 10 digit directory numbers or 1 to 7 digit extension numbers.
• Speed Calling codes can be used to access your Call Rejection service.
• If a number on your Call Rejection list is also put on any of your other lists for another feature, Call Rejection will override the other services for that telephone number.

Call Transfer

Handle incoming calls in a timely and efficient manner by transferring the call to another telephone number.

To activate:

• While on a call, quickly press and release the switchhook to place the call on hold.
• Listen for confirmation dial tone.
• Dial the telephone number of the person that you would like to establish a conference with or to which you want to transfer your existing call.
• Quickly press and release the switchhook to establish a three-way conference call. This can be done at anytime after dialing is complete.
• Hang up the receiver to transfer the call.

Notes:

• In order to transfer a call, at least one call must be established. Two ringing numbers cannot be transferred together.
• When the party who transferred the call disconnects, at least one of the remaining parties on the call must be on a line provided by the central office serving the transferring party.

Call Waiting and Call Waiting ID

Be notified of another incoming call by a special tone so you don’t miss important calls.

How to use:

• While on a call, a tone will sound to alert you that there is an incoming call.
• Ask the party you are talking with to hold while you take the other call. Then press and release the switchhook.
• You are then connected to the second party and can switch back and forth between calls using the switchhook until one of the parties hangs up.
• If you hang up while a party is still connected, your phone will ring to indicate you have a call.

Notes:

• If you are on your telephone and receive a call through Call Waiting, any additional callers will receive a busy tone and you will not hear a Call Waiting tone to alert you of their call.
• If two people from one household are on the same line and wish to answer a Call Waiting tone, one party must hang up so that the switchhook flash will be recognized.
• You will only be able to receive one call at a time with Call Waiting.
• If you are using Three-Way Calling, you cannot receive calls through Call Waiting.
• Call Forwarding takes precedence over Call Waiting. If Call Forwarding is active, incoming calls will be forwarded and you will not hear a Call Waiting tone.
• Call Waiting takes precedence over Call Forwarding Busy Line. Calls will not be forwarded unless you have two calls in progress.
• Only two Call Waiting tones are heard. The interval between these tones may vary.
• Call Waiting tones are not heard during dialing. However, a Call Waiting tone will sound when you are finished dialing.

Cancel Call Waiting or Call Waiting ID

There are times you may not want to be interrupted by a Call Waiting tone, such as when using the telephone line to connect to a modem, remote computer, or fax machine.

To cancel Call Waiting before placing a call:

• Lift the receiver and listen for dial tone.
• Dial *70.
• Listen for three short tones and dial tone.
• Dial the telephone number of the party you wish to call.
• After the call, hang up the receiver. Call Waiting is active again.

To cancel Call Waiting during a call (requires Three-Way Calling):

• While on a call, quickly press and release the switchhook.
• Listen for dial tone.
• Dial *70.
• Listen for three short tones. You will automatically be reconnected to your existing call.

Notes:

• Call Waiting service cancellation is activated on a call by call basis.
• Callers will hear a busy signal when Call Waiting has been canceled.
• If you hang up after dialing the cancellation code but before dialing a telephone number, Call Waiting will not be canceled.

Continuous Redial

Continuous Redial automatically redials the telephone number of the last call made until the line is available.

To activate:

• Lift the receiver and listen for dial tone.
• Dial *66.
• Dial the number you wish to call.
• If the line is idle, it will begin to ring immediately.
• If the line is busy, listen for a voice announcement stating that the number is busy.
• Hang up the receiver, and Continuous Redial will try to redial the number for up to 30 minutes.
• When the line comes available, you will hear a distinctive ringing pattern to notify you that both your line and the other line are able to connect.
• Pick up the receiver and listen for ringing.
• If the number you are redialing is busy, you may cancel the Continuous Redial request.

To deactivate:

• Lift the receiver and listen for dial tone.
• Dial *86.
• Listen for a voice announcement stating that the service has been deactivated.
• Hang up the receiver.

Notes:

• This service remembers the number to be redialed and is not dependent on a specific telephone. Telephones with built in redial keys, however, only store the number in the telephone that was used for dialing the number.
• You can use Continuous Redial for more than one number at a time. You will hear a special ring when one of these numbers becomes idle, but you will not be able to identify which called line is now free.
• If you try to use Continuous Redial to recall a line with Call Forwarding, Selective Call Forwarding, or Selective Call Acceptance with the Call Forwarding option, you will hear a voice announcement.

Do Not Disturb

Allows you to prevent calls from ringing your phone by diverting them to a recorded announcement that says you are not receiving calls. If you have voice mail service, callers are diverted directly to your voice mail box. You can activate and deactivate this feature whenever you want by dialing a simple code.

To activate:

• Lift the receiver and listen for dial tone.
• Dial *78.
• A recorded announcement will tell you that the service is on.
• Hang up the receiver. Do Not Disturb will be on until you deactivate it.

To deactivate:

• Lift the receiver and listen for dial tone.
• Dial *79.
• A recorded announcement will tell you that the service off.
• Hang up the receiver.
• Do Not Disturb will be off until you activate it.

Last Call Return

It’s easy to just miss that call with today’s busy lifestyle. Find out who called and automatically redial the number with this feature.

To activate:

• Lift the receiver and listen for dial tone.
• Dial *69.
• Listen for a voice announcement stating that the service is active.
• If the line you are calling back is available, you will hear ringing to let you know your call is being connected.
• If the line is busy, hang up the receiver. Last Call Return will try to redial the number for up to 30 minutes. When the line comes available, you will hear a distinctive ringing pattern to notify you that both your line and the other line are able to connect. Pick up the receiver and listen for ringing.

To deactivate:

• Lift the receiver and listen for dial tone.
• Dial *89.
• Hang up the receiver.

Notes:

• There is no time limit for using Last Call Return service to return the last incoming call, but it must be activated before receiving another incoming call.
• You can activate Last Call Return after placing outgoing calls.
• If Last Call Return is used to return a long distance call, long distance charges will apply to the customer who uses Last Call Return.
• Last Call Return works well with Call Waiting. If you are unable to answer a Call Waiting call, you can activate Last Call Return to return the most recent call after hanging up from the original call.

Priority Call

Identify certain callers with a distinctive ring by creating a list of callers whose incoming calls you’d like to have.

To activate:

• Lift the receiver and listen for dial tone.
• Dial *61.
• Listen to voice instructions which tell you: a. Whether the service is on or off b. How many numbers are on your list c. How to turn the service on or off d. How to add or delete numbers from your list.
• Choose from one of the list options.
• When finished, hang up the receiver.

To deactivate:

• Lift the receiver and listen for dial tone.
• Dial *61 (1161 on a rotary telephone).
• Listen to instructions.
• Dial 3 to turn service off.
• When finished, hang up the receiver.

Notes:

• Calls from numbers that are not on your Priority Call list will have a normal ringing pattern or Call Waiting tone.
• Callers from numbers on your Priority Call list do not know that their call is receiving special attention.

Remote Access Call Forwarding

If you forget to forward your calls, you can do so remotely. There is no need to travel back to your home or business to activate Call Forwarding. Before using this service the first time, it is necessary to get a PIN from Clear Creek Communications. Please call 503.631.2101.

To activate this service:

• Pick up the receiver and listen for dial tone.
• Dial the telephone number to access Remote Activation of Call Forwarding service, (503) 631-1011.
• Listen for instructions which will tell you to dial your own telephone number followed by the Number Sign Key (#).
• You will be prompted to enter your PIN followed by the Number Sign Key (#).
• Next you will be prompted to dial the Call Forwarding access code, *72. Follow this immediately with the telephone number where you wish to forward your calls.
• If the party you are forwarding the call to answers the phone, Call Forwarding will be active once you both hang up.
• If the party does not answer the phone you will need to hang up and repeat steps 1 – 4. This second attempt verifies this is the same number you entered on the first request. If so, you will receive a confirmation tone that Call Forwarding is now active. Hang up the receiver.

To deactivate this service remotely:

• Pick up the receiver and listen for dial tone.
• Dial the telephone number to access Remote Activation of Call Forwarding service, (503) 631-1011.
• Listen for instructions which will tell you to dial your own telephone number followed by the Number Sign Key (#).
• Next you will be prompted to enter your PIN followed by the Number Sign Key (#).
• Next you will be prompted to dial the Call Forwarding access code, to deactivate dial *73. You will hear a two-beep confirmation tone indicating the service is deactivated.
• Hang up the receiver.

To deactivate Remote Activation of Call Forwarding from your home telephone number:

• Lift the receiver and listen for dial tone.
• Dial the Call Forwarding deactivation code, *73.
• Listen for confirmation two beep tone.
• Hang up the receiver.

Notes:

• A touchtone telephone is required to activate Remote Activation of Call Forwarding.
• You must first deactivate Remote Activation of Call Forwarding before attempting to change forward-to number.
• In order to use Remote Activation of Call Forwarding, the base directory number must have Call Forwarding service.
• When you are entering your forward-to number, dial in the same manner that you would dial from your line with Call Forwarding service.
• For instance, if you wish to activate Remote Activation of Call Forwarding for your business telephone number and your office telephone system requires you dial one or two digits to get an outside line, you will need to enter these additional numbers as part of your forward-to number.
• Remote Activation of Call Forwarding cannot be used to activate/deactivate Selective Call Forwarding.
• Your PIN cannot be entered using Speed Calling service.
• Speed Calling codes can be used to access Remote Activation of Call Forwarding service.

Selective Call Forwarding

Forward only those calls you don’t want to miss to any local or long distance number that you determine.

To activate:

• Lift the receiver and listen for dial tone.
• Dial *63.
• Listen to voice instructions which tell you: Whether the service is on or off How many numbers are on your list.
• Listen to voice instructions that will ask you to enter, confirm, or change the number to which your calls will be forwarded.
• Listen to voice instructions which tell you: How to turn the service on or off How to add or delete numbers from your list.
• Choose from one of the list options.
• When finished, hang up the receiver.

To deactivate:

• Lift the receiver and listen for dial tone.
• Dial *63.
• Listen to instructions.
• Dial 3 to turn service off.
• When finished, hang up the receiver.

Notes:

• Selective Call Forwarding numbers may be either 7 or 10 digit directory numbers.
• Selective Call Forwarding cannot be remotely activated.

Three-Way Calling

You can talk simultaneously with family or friends at two different numbers. This service is perfect for sharing news, making plans, or when you just want to say “hello” on holidays or special occasions.

To activate:

• Lift the receiver and listen for dial tone.
• Dial the telephone number of the first party.
• To add another party to the call, quickly press and release the switchhook.
• Listen for confirmation dial tone.
• Dial the telephone number of the second party.
• At any time after dialing is complete, quickly press and release the switchhook to connect yourself, the first party, and the second party. If the second party is busy, quickly press and release the switchhook to disconnect the second party and be reconnected with the first party.

Notes:

• A Three-Way Call can be placed to a local or long distance number.
• If the originator of a three-way call hangs up, the other two parties are disconnected.
• Parties who are added to a three-way call can hang up without disconnecting the call.
• If two people from one household are on the same line and wish to answer a Call Waiting tone or set up a Three-Way Call, one party must hang up so the switchhook flash can be recognized.
• Applicable long distance charges will be billed to the number where the calls originate.
• Parties other than the originator on a Three-Way Call can answer Call Waiting calls. However, the Call Waiting call cannot be connected to the Three-Way Call in progress.
• Speed Calling service can be used to place any part of the call.

Voice Mail Basic with Email Notification

Transform your telephone into an advanced message center. Voice Mail answers the telephone with a personalized greeting and record’s the caller’s message-even when you are talking on the telephone or connected to the Internet. If you are interested in this feature, call and speak to one of our Customer Service Representatives.

Dial 4-1-1 for Directory Assistance

To reach the most accurate, up-to-date database for local, instate, and national information simply dial 4-1-1. Each call is only 75 cents, and you’ll receive up to two listings each time you call.

Directory assistance is available 24 hours a day, seven days per week, and provides services in both English and Spanish. In addition, 411 features both voice automation and live operators for your convenience, so you can quickly and efficiently find the information you need.

Troubleshooting Static or no Dial Tone on your Telephone
1. Check to see if all of your telephones are hung up. Check all cordless phones and message answering machines with AC adapters. Unplug them from their outlets and see if your dial tone has been restored. Check all outlets to make sure the line cord is securely inserted. Turn off any dial-up Internet connections.

2. Find your Network Interface Device (NID). The NID is normally mounted on the exterior of your home or building in the general vicinity of your electric meter. The NID is the telephone company’s point of demarcation and where a customer can test their telephone lines. The NID is a gray box about 6″ by 9.”

Using a screwdriver, loosen the fastener and open the NID cover. Disconnect a modular plug from a test jack. This disconnects the inside, customer-owned portion of the line from the outside telephone company-owned portion of the line. If there are multiple test jacks, you will want to test each of them. Plug the line cord of a basic telephone (one that does not require any electricity or batteries to operate) into a test jack inside the NID. You are now plugged directly into the telephone company’s portion of the line. If you have dial tone, then dial 503.631.2345. This is the number for Clear Creek’s repair desk. A repair representative will be able to assist you further at this point.

If you hear noisy static or have no dial tone outside at the NID, the trouble could possibly be in Clear Creek’s portion of the line and you should contact Repair Service at 503.631.2345 to report the trouble. If your telephone has a clear dial tone at a test jack in the NID, then there may be a problem with the customer-owned inside wiring, jacks, and/or telephone equipment/accessories inside your home or building. Proceed to step 3. Once you are finished at the NID, disconnect your testing telephone and securely re-insert the original modular plugs. Finally, close the cover and twist the fastener with a screwdriver until snug.

3. Unplug all telephones from all inside jacks and electrical outlets (power sources). Remember to first write down any information you may have saved or stored in memory (numbers on Caller ID, Speed Dial, etc.). One bad phone can cause the same trouble on any other phones connected to the same line.

4. Try plugging one basic telephone (one that does not require any electricity or batteries to operate) into each of the jacks. If it doesn’t work on one or more of your jacks, you may have a wiring or jack problem. If the line is okay when tested with a basic phone, proceed to step 5. You have three options regarding repairs to wiring or jacks:

Clear Creek Communications can fix the problem for you. Contact Clear Creek Communications to request repair service. The charge to repair jacks and inside wiring is $65 per hour plus materials used. The minimum charge is $32.50.
You may hire any independent contractor or home repair expert to repair your jacks or inside wiring.
You have the option of repairing the problem yourself.
5. The problem could be caused by one or a combination of telephones or telephone accessories (such as an answering machine, speaker phone, modem, fax machine, splitter, cordless phone, security system, or night bell), please verify that they are each working properly. Follow the warranty instructions that came with your equipment, or contact your equipment retailer.

Troubleshooting when the Phone Rings but No One is There
Check for the following:

Have you activated call forwarding service? If you subscribe to Call Forwarding and have it activated, your calls may be going directly to your forwarding number.
This could be a misdirected call. A computer or fax machine could be programmed incorrectly to call your telephone number. You could answer a ringing phone and get no one on the line, a fax tone, or a computer tone.
If you discontinue one phone call by depressing your switch hook and then hang up the phone, the telephone company equipment (switch) may ring you back automatically. The switch interprets the switch hook flash as a request to make a 3-way conference call and rings your phone and an indication that you can add another party to your call.
Telemarketers may be calling you with an auto-dialer. There is often a delay between the time you answer and their equipment signals the telemarketer you have answered your phone.

Troubleshooting when you are Unable to Receive Calls
Try the following:
Verify that your telephone ringer is turned on.
If you have Call Forwarding and it is activated, deactivate it.
Unplug all of the telephones, answering machines, fax machines, Caller ID units, and computers from the telephone jacks and AC outlets. Next, try one of the phones in several of the jacks. If the phone does not work in any of the jacks, then try a different phone. If the second phone works then the first phone you used may have been causing the trouble. Plug in the remaining telephone equipment one at a time, testing after each addition.

Troubleshooting when you can Make Local, but not Long Distance Calls
Are you dialing a “1” before the telephone number or the appropriate digits for international calling?
Have you or someone in your home asked for a “toll blocking” restriction on your telephone line so that long distance calls can not be made?
If Clear Creek Communications is your preferred long distance carrier call our Business Office at 503.631.2101 for help.
If Clear Creek Communications is not your preferred long-distance carrier, you’ll need to contact the long-distance carrier you have selected to determine the cause of the problem.