2021 has already been a great year for the Clear Creek Communications cooperative. As your local communications provider, our main focus has always been to enhance our members’ experience through infrastructure upgrades, innovative new products and services, and tools that make it easy to be a member.
We’re excited to announce the launch of SmartHub, our new account management service that allows Clear Creek members like you to take control of your account through an easy-to-use mobile app or online portal. Here are a few of the things you’ll be able to do with SmartHub:
- View your billing history and make a payment
- Sign up for Auto Pay
- Update payment methods and billing notification preferences
- Report service issues
- Receive important company notices
SmartHub was designed to make things easier for our members by saving you time and providing 24/7 access to your account. Creating your account is free and easy, and it takes just a few minutes – all you’ll need is your Clear Creek account number. Get your SmartHub profile set up today and start managing your account, your way!
Below is some additional information about the billing system change and steps you’ll need to take to ensure a smooth bill pay transition. If you have any questions, please don’t hesitate to call our Member Services Team at 503.631.2101.
How do I sign up for SmartHub?
Visit www.ccmtc.com/my-services/ to begin the registration process. You will need your Clear Creek account number in order to sign up. After you’ve registered through a web browser (like Google Chrome, Microsoft Edge, or FireFox), you can download the SmartHub app from the Apple App Store or Google Play Store and manage your account from a smartphone or tablet device.
Where can I find my Clear Creek account number?
Your account number can be found on a printed or electronic bill statement. If you have trouble locating your account number, feel free to call our office at 503.631.2101 and we’ll be happy to help.
What do I need to do if I receive an eBill?
For those that receive electronic statements each month, you’ll get a paper statement for the first new bill in July as bill preferences will not transfer over to the new system for security purposes. You’ll need to create a SmartHub account, log in, and change your preferences back to electronic statements moving forward.
What if I have automatic payments set up?
For those that use recurring credit card payments, you’ll need to create a SmartHub account, log in, and re-enter your payment information. Credit Card Payment methods will not be transferred over to the new system for security purposes. If you use ACH bank transfers, this information will transfer over to the new system.
Do I have to sign up with SmartHub to pay my bill?
No, you can make a one-time online payment using the “Pay Now” button in the SmartHub tool or call our toll-free number at 1-844-937-1649 to pay your bill without signing up for SmartHub.