Voice Mail Instructions (Legacy)
All of your voice messages will reside in your personal mailbox, which is protected by a passcode. When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial will guide you through your first mailbox session, explain how to record a greeting and your name, and prompt you to establish a passcode. You will be asked to record a greeting that callers will hear when they call your mailbox.
You are prompted to record your name so that the system can address you when you call into the system. You will always be prompted for your passcode before accessing your mailbox. During the tutorial, you will be prompted to establish a passcode number with 6 to 10 digits. Please define a passcode that you can remember, but do not select something trivial such as “1234.”
ACCESS YOUR MAILBOX FROM HOME:
- Dial *98 from your home or office to access voice mail.
- Enter your passcode when prompted.
STANDARD PROMPTS (Login to your mailbox.)
- Press 1 to listen to your messages.
- Press 2 to send a message.
- Press 3 to edit your greetings.
- Press 4 to change your settings.
- Press 5 to work with reminder messages.
- Press 6 to get your deleted messages.
- Press 7 to leave current voice mailbox and log-on as another subscriber.
- Press 0 to get more help.
- Press * to log out and exit.
- Press 1 to rewind the current message.
- Press 3 to skip forward in the current message.
- Press 5 to hear the date and time for the current message.
- Press 7 to delete the message.
- Press 9 to return to the Main menu.
- Press 1 to repeat the message.
- Press 2 to save the message.
- Press 3 to delete the message.
- Press # to leave as new or skip to the next message.
ACCESSING YOUR MAILBOX FROM ANOTHER NUMBER:
OPTION 1:
- Dial 503.631.5000 voice mail access number.
- Enter your mailbox number (phone number) followed by the # key.
- Enter your passcode when prompted.
OPTION 2:
- From a remote location dial your home number.
- Interrupt your greeting by pressing * key.
- Enter your passcode when prompted followed by the # key.
Click here for Fiber Voice Mail Support
Frequently Asked Questions (FAQs)
Oregon Lifeline is a federal and state government program that provides a discount on phone or high-speed internet service for qualifying low-income households.
The national Do-Not-Call Registry was established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.
Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call Registry at no cost, either by telephone or via the Internet.
To register by telephone, call 1.888.382.1222. For TTY, call 1.866.290.4236. You must call from the telephone number you wish to register.
You also may register, or obtain additional information, via the Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective three months following your registration. Your number will remain on the registry for five years, at which time you may re-enter your number on the list. You also can remove your name from the list at any time.
Extended Area Service (EAS) call is any call made outside of the Redland area that is not long distance. It includes calls made anywhere in the Portland-Metropolitan area as shown on the EAS map below. Two options are available for EAS:
Measured Rate For Entire Region: Each call to communities in the Portland-Metropolitan area will be billed at a per-minute rate
Flat Rate For Entire Region: Unlimited calling to all communities within the Portland-Metropolitan area for a flat rate.
Dial 4-1-1 for Directory Assistance
To reach the most accurate, up-to-date database for local, instate, and national information simply dial 4-1-1. Each call is only 75 cents, and you’ll receive up to two listings each time you call.
Directory assistance is available 24 hours a day, seven days per week, and provides services in both English and Spanish. In addition, 411 features both voice automation and live operators for your convenience, so you can quickly and efficiently find the information you need.
Click here for additional telephone and long distance troubleshooting tips.
If you need assistance with your Voice Mail or any other Voice Services, please contact us at 503.631.2101.