How Can We Help You?

24-7 Technical Support Our knowledgeable and friendly support staff is available 24 hours per day, 7 days per week, 365 days per year. We pride ourselves on the quality and professionalism of our technicians. If you have questions regarding your High-speed or Dial-up service, we are just a quick call away at 503.631.2345.

Technical Support:

24/7 support immediate support for service interruptions or troubleshooting.

503.631.2345

Business Office:

Clear Creek's business office is open from 8:00 AM. to 4:30 PM., Monday through Friday.
Office closed daily from 12:30 PM to 1:00 PM.

503.631.2101

Send email to cs@clearcreek.coop or click here to send us a message and we will respond within the next business day.

General Frequently Asked Questions (FAQs)

Oregon Lifeline is a federal and state government program that provides a discount on phone or high-speed internet service for qualifying low-income households.

Click here for more information.

Clear Creek is committed to providing excellent member services and taking care of your needs. This new bill design is just another example of that effort.

Click here to see a sample of the new bill that will guide you through the key elements of the new format. Members will see the new bill design with their July statement.

811 is the phone number you call before digging to protect yourself and others from unintentionally hitting underground utility lines. You can also request a locate online at www.digsafelyoregon.com.

There are millions of miles of buried utilities beneath the surface of the earth that are vital to everyday living like water, electricity and natural gas.

Why 811? 811 is the federally designated call before you dig number that helps homeowners and professionals avoid damaging these vital utilities. When you make the free call to 811 a few days before you dig, you’ll help prevent unintended consequences such as injury to you or your family, damage to your property, utility service outages to the entire neighborhood and potential fines and repair costs.

Always Call 811 Before You Dig.

Resources:
Oregon811
What is Locating?

Clear Creek Communications is committed to providing you reliable service. We are also committed to the safety of our staff and customers.

Click here for more information about our Inclement Weather Policy and additional resources.

Change Your Existing Service
To make changes to your services, simply call our Business Office anytime Monday through Friday from 8:00 AM to 4:30 PM at 503.631.2101. You may also send us an email detailing the change you wish at cs@clearcreek.coop. One of our Customer Service Representatives will be happy to help you.

Disconnect or Move Your Existing Service
If you are moving within the Clear Creek Communications service area, please contact our Business Office a few days before you move so that we can ensure that sufficient facilities exist at your new address.

If you are moving outside of the Clear Creek Communications service area, we will ask you for a forwarding address and telephone number so that we can send you your final bill. Your information will stay in our records so that we can contact you prior to a patronage distribution.

Please return any Internet equipment provided to you by Clear Creek Communications. Failure to return this equipment will result in a charge being made against your account.